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Issued Friday, 12 August 2011




Dear Member,


Please see below key information on the current situation in Tottenham and the progress being made to make the parts of Haringey affected by the riots safe and restore community confidence.


This briefing note is based on provisional best-available information as of mid afternoon Thursday 11 August and will be up-dated regularly.


Update on disturbances

There was a fire in a textile factory in Lawrence Road on Wednesday night. This building is owned by the council. The council’s Building Control team attended the site and found the building to be structurally sound. Further investigations are ongoing.


In the early hours of Wednesday morning a deliberately lit fire at the council’s Ashleigh Road depot damaging a number of vehicles. The impact on services and the operation of the depot has been minimal.



There is no update from Fact Sheet 2

29 people have so far approached the council for support – either through the emergency rest centre set up over the weekend at Tottenham Green Leisure Centre or by other means. We have found alternative accommodation for all of them and expect more to come forward.


The number of badly damaged residential properties is still thought to be in the region of 45 – so it’s likely that a number of people have in addition made their own arrangements for alternative accommodation.


Community Assistance Centre

This has been updated from Fact Sheet 2

A Community Assistance Centre (CAC) opened on Tuesday 9 August at 1pm at Tottenham Green Leisure Centre for people affected by last weekend’s disturbances.


Around 100 people have been through the doors of the CAC in the first day of it being open.


The centre is open each day from 9am to 8pm until further notice.


Representatives providing social care, family support, housing, financial, legal, insurance and business support are on site. Victim Support and voluntary organisations are also on hand to provide support.


A rota has been put in place to ensure appropriate staffing of the centre. If Members wish to help staff the centre then please contact Cllr Whyte to be included on the volunteer rota.


The majority of demand has been for legal and financial advice. A booth has been set up for people to make personal calls.


A crèche and play area has been set up by Family Support.


A leaflet has been produced outlining the range of services on offer from the CAC to residents who have been left homeless or have had property damaged. Around 500 copies of the leaflet were initially circulated to libraries and leisure centres on Wednesday and there will be a second print run today (Thursday).


There continues to be a high number of very generous offers of assistance from the public, including a large number of physical donations. The public are being politely asked not to continue to donate clothing, due to space limitations. However, options are being examined on selling these clothes, possibly through a third party, and the proceeds going directly to the fund.


There are also plans for HfH staff to carry out a door knocking / community outreach exercise from the CAC, possibly handing out food parcels to those residents who have been isolated by the disturbances.


There has been a significant level of media interest in the CAC and there has been coverage across most London TV and radio media. A council press officer has been at the centre to manage visiting media. It’s extremely important that members of the public needing support can visit the centre without media intrusion but at the same time we want to show the great community spirit of the people of Haringey – from right across the borough..


Financial donations for those affected by the riots

This has been updated from Fact Sheet 2

A new Tottenham Fund has been set up to help Haringey people affected by disturbances at the weekend – and accept the many generous offers of donations from local residents and businesses.


Officially called the Mayor’s Special Fund – Tottenham Fund, contributions can be made in the following ways:


  • By cheque – Payable to Mayor’s Special Fund – Tottenham Fund

Send to: London Borough of Haringey, PO Box 55235. London. N22 9DF


  • Direct to the bank (either in a branch or by e-banking)

Payee: Mayor’s Special Fund – Tottenham Fund

Sort Code: 60-24-23

Account number: 90724828


In person at the Community Assistance Centre (donations by cheque only cash cannot be taken) Tottenham Green Leisure Centre, 1 Philip Lane, Tottenham, N15 4JA.


The fund is expected to be in operation for a limited period and the council will ensure that the generous donations are used appropriately to meet the needs of the community.


An application process for those seeking assistance is currently being worked on – with the number of final awards governed by the final level of donations.


The fund is being managed through the Mayor of Haringey’s charity account, to ensure that all donations are kept separate from the council’s own finances.



Community Clean Up Activity (CCUA)

Details of when where and how members of the public and Members can get involved in helping to clean up affected areas of Haringey are currently being confirmed. As soon as the details are available all Members will be informed.

Support to businesses

This has been updated from Fact Sheet 2

The Mayor of London is to set to invest £50 million in long term regeneration of capital’s damaged town centres. http://www.london.gov.uk/media/press_releases_mayoral/mayor-invest-%C2%A350-million-long-term-regeneration-capital%E2%80%99s-damaged-tow-


In a written ministerial statement Vince Cable, Secretary of State for Business, Innovation and Skills has today set out what help and advice is being offered to affected businesses http://www.bis.gov.uk/news/topstories/2011/Aug/public-disorder-business-support



Generic advice to businesses from the Department for Business, Innovation and Skills includes:



  • Businesses which have suffered loss should obtain a crime number from the police and contact their insurers immediately.

The Association of British Insurers (ABI) have confirmed that insurers’ priority is to help business through this traumatic period. Insurers are working as quickly as they can to deal with claims and most have 24 hour call centres.


  • The ABI advise that their member companies will be on hand to answer any questions that affected businesses may have. Most commercial insurance policies will cover businesses for damage to their premises, including the interruption to their business as a result of fire, looting and the other damage caused by the recent riots. Some policies will also cover those businesses which are not damaged but whose trade has been affected by the aftermath.


  • ABI also advise that any uninsured individual, homeowner or business that has suffered damage to or loss of their buildings or property as a result of rioting, can seek compensation from their Police Authority under the Riot Damages Act. It is normally the case that claims must be received within 14 days but to give people more time to submit these claims the Home Secretary is extending the period to 42 days.


Online information and advice

  • www.businesslink.gov.uk has already been updated with practical advice and information on business continuity, risk management, and safety guidance. The business link national helpline number is 0845 600 9006.


  • This is in addition to advice issued by local police forces and specific information circulated by relevant trade associations.


High Street Support Scheme

  • Affected businesses will also be able to call upon help from the new £20 million High Street Support Scheme that is being announced today (Thursday).


  • The flexible scheme will be aimed at supporting the specific streets and areas where businesses have suffered most as a result of the disturbances.


  • Authorities will be able to use it to:

    • fund the proportion of hardship relief from business rates that would otherwise fall to them; and


    • help affected firms to get back up and running quickly, for instance if assistance is needed with business clear-up, replacement of equipment, or costs of temporary accommodation.


Business Rates.

  • Central government will fund three quarters of the cost of hardship rate relief to give businesses in need relief from business rates. Through the High Street Support Scheme central government will also cover the proportion normally borne by local authorities.


  • Seriously damaged business properties will be taken off valuation lists, and the Secretary of State for Communities has strongly encouraged the Valuation Office Agency to do so as promptly as possible. This removes any liability for council tax or business rates.


Access to Finance

  • Central Government is working with the British Bankers Association to ensure that affected businesses of all sizes, but especially small businesses, receive help.


  • Where businesses have been affected by the recent rioting banks have put in place special arrangements to make sure that emergency enquiries from affected customers can be dealt with simply and quickly.


  • Banks have put in place numbers for customers to call, teams are available inside the banks to help and business relationship managers are getting in contact.


  • The banks say they will sympathetically and sensitively consider the problems of each business. Additional financial support will be available should it be required to provide solutions for the affected businesses. These include for example, where necessary making available short to medium term finance arrangements for repairs and to replace stock, and repayment holidays until insurance claims are settled.




Business Contact Number

Bank of Scotland

0845 300 0268

To make an insurance claim call - 0844 893 9582.

For general enquiries call - 0800 048 4363


0845 605 2345


08457 606 060

Lloyds TSB

0845 072 5555

To make an insurance claim call - 0844 893 9580

For general enquiries call - 0844 893 9560


0800 158 5977


0800 092 3087


0800 056 1991



  • HMRC will delay tax payments for businesses needing help through Time to Pay and will offer other practical support. They have today announced a single, Civil Disorder Help Line number - 0845 3661207 to provide comprehensive advice. They will deal sympathetically with problems currently faced by businesses and individuals, including:


    • agreeing payment schedules, including short tem deferrals, with those who are unable to pay their tax bills due to temporary financial difficulties;


    • practical solutions where businesses and individuals cannot meet their other obligations - for instance, if their records have been lost or destroyed in the disturbances.


Companies House

  • If any affected business will be unable to file accounts or other documents on time as a direct result of the disturbances, Companies House will agree an extension and ensure that companies do not incur the usual penalties which apply for late filings.


Employment advice

  • ACAS have issued advice on good practice regarding management of employees in these circumstances.




Community Engagement

This has been updated from Fact Sheet 2

The Independent Police Complaints Commission will tonight (Thursday 11 August) be making a further appeal for witnesses to the incident involving Mark Duggan. STOP PRESS THE IPCC SAY THE EXECRISE LAST NIGHT RESULTED IN MANY GOOD LEADS.The week’s anniversary appeal will take place between 6-7pm on Ferry Lane where Mr Duggan was fatally wounded.


A vigil for Mark Duggan, organised by the Duggan family, is taking place between 6pm and 2am on Friday at Broadwater Farm Community Centre, with large numbers expected. There is no reason to expect any violence and policing will be low key and sensitive. All services are on a heightened state of readiness to respond to any issues and planning is ongoing.




This has been updated from Fact Sheet 2

Five buildings were yesterday assessed by Building Control as having serious structural damage and therefore being dangerous structures.


  • 662 High Road (three storey building). This building was completely burnt out. Last night the building was boarded up.


  • Carpet Right Building - commercial premises + 26 flats ‘River Heights’. This building was completely burnt out. The building has now been demolished.


  • ALDI Supermarket and Fitness First. These premises were burnt out and their roofs had collapsed. Today the council will be installing hoardings around the front of the building to make them secure.


  • 530-536 High Road - the Post Office section (corner of Dawsett Road). These premises were burnt out and as a result had a dangerous flank wall. There was also associated damage to 14 residential properties on Windsor Parade. On Monday night the area was fenced off and made secure. Two cooled down oxyacetylene bottles were removed and the outer structure was taken down.


Today debris will be cleared out and the council’s Building Control team will be working with police forensics team, on plans to pull down all three buildings.


  • 436-442 High Road – the William Hill bookmakers shop was gutted. On Monday night these premises were fenced off.


Council buildings and services

This has been updated from Fact Sheet 2

  • 639 High Road – premises for almost 100 Planning, Building Control and Homes for Haringey staff. Staff have been relocated to River Park House.  The building has now been handed back to the council and is secure and boarded up.


  • 684 High Road – premises for Mental Health services. Eight staff and a number of service users were yesterday moved to Clarendon Day Centre.


  • 476 High Road – premises for over 60 Youth Offending Service staff. Staff were yesterday moved to the Council’s Professional Development Centre near Turnpike Lane. This building is also now secure and boarded up.


Any other council buildings within the police cordon remain inaccessible.


  • Staff from Youth Offending Service have been relocated to Keston Road and the PDC.


  • Penbury House Children’s Centre is within the cordoned area and has been closed until further notice. The childcare and related activities are now operating from nearby Hartington Park, where 0-3 provision normally takes place.  Given the uncertainty over access to the main site we plan to maintain services at Hartington through next week. 


Tottenham Hotspurs FC

Following discussions today between Haringey Council, police and club the fixture between Spurs and Everton has been postponed because of safety concerns over buildings and streets along Tottenham High Road and access to the stadium as a result of last weekend’s riots.


The decision took into police concerns that they could not guarantee when areas of the High Road near the ground will be reopened and safe for the public.



This has been updated from Fact Sheet 2

In terms of damage to streets, site visits are still ongoing to assess damage to local roads and pavements. It’s not yet possible to estimate the full repair costs.


TfL commenced carriageway repairs yesterday on its section of Tottenham High Road and it was opened last night (Wednesday) at 11pm.  

The stretches of the road outside the Post Office and Carpet Right are still crime scenes and are closed off.


The council’s Highways team has been on site today and will be again tomorrow carrying out patching and resurfacing work.


It’s expected that the section of the A1010 between Lordship Lane and White Hart Lane will be opened tomorrow (Friday) evening along with the other section to Bruce Grove.



This has been updated from Fact Sheet 2

Regular updated information will be issued to Members as soon as it’s available.


Staff continue to be issued fact sheets to keep them updated on work the council is doing to help make the parts of Haringey affected by the riots safe and restore community confidence. They are then able t


Staff in the council’s customer contact centre and call centres are also being provided with regularly updated fact sheets in order to advise members of the public.


HR continues to effectively cascading information about staff safety to managers. All staff have been made aware that permission to close council services and / or buildings will only be granted by the Chief Executive or another member of CEMB.


Staff with particular anxieties or who have been unduly affected by the riots can speak with the council’s Occupational Health service for counselling/ wellbeing support.  


The council’s press office continues to manage a high level of media enquiries from across the world. A regular updated fact sheet is also being sent out to all interested media and specific enquiries are also being effectively responded to. Media releases on the CAC and Fund have been issued proactively.


The council’s website is also being updated regularly with key information for residents and businesses.


The Community Safety mailbox has been set up to accept any intelligence regarding the current situation, particularly in relation to the planned vigil on Friday evening.











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