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Royal Mail closed the office – which was also a parcel collection point – in September, despite a campaign led by Lynne Featherstone MP, which had the support of over 1000 local residents. The new Royal Mail sorting office and collection point is located in N19.
Following the closure, Royal Mail promised the local MP and local residents that a new free re-delivery service would start, which would mean residents would still receive parcels without having to pay extra, or travel to N19 to pick it up.
However, residents are not satisfied with the replacement service, with dozens reporting delays and errors with the service.
During the meeting, Royal Mail refused the request to install a free, local collection point – but they did commit to investigating all the complaints and acting on them to improve the service they provide.
Lynne Featherstone MP commented:
“The closure of the local sorting office was a huge blow. Residents and I worked together for two years to hold off the closure, but eventually the service was relocated by Royal Mail.
“And if the complaints I’ve received by my constituents are anything to go by, the Royal Mail redelivery scheme clearly isn’t working as it’s supposed to. Residents are having to pay more for redelivery, or make the long journey to the Bush Industrial Estate to get their parcels.
“This is not convenient for elderly or disabled people, those with small children, or people with limited free time. I will forward all the complaints and keep pushing Royal Mail to improve services, particularly in run up to Christmas.”
A further email from Lynne (N0v 25th)
Thank you to everyone who sent me details about their experiences of the new Royal Mail redelivery service. The scheme began after the closure of our local sorting office on Tottenham Lane.
I have now received over 100 complaints about the new service. It is clear that the Royal Mail redelivery scheme isn’t working as it’s supposed to – and it’s not a like-for-like replacement for the local pick up point we used to have.
Many residents are not having their parcels redelivered on time, meaning they have to pay to collect at a local post office, or make the long journey to the Bush Industrial Estate in N19 to get their parcels.
That’s why I called a meeting with Royal Mail bosses to discuss these problems, and demand better for local residents. The meeting took place last Friday.
Unfortunately, Royal Mail flat-out refused my request for a free, local collection point. They also we’re adamant that the redelivery service was working and that the complaint rate was low!
But they did commit to investigating all the complaints I have received, and to act on them to improve the service they provide.
I will not let this rest. Losing the sorting office after a two year campaign was a huge blow – and Royal Mail must provide a reliable replacement service for its customers.
I will forward all the complaints (including any new ones you wish to send me) and keep pushing Royal Mail to improve services, particularly now we’re in the run up to Christmas.
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Liberal Democrat MP for Hornsey and Wood Green
P.S. You can also complain directly to Royal Mail here: https://royalmailemailform.datasquirt.co.uk/ContactUs.aspx
I received this the other day and wasn't quite sure what to make of it.
The Royal Mail and Post Office have been separate(ish) businesses for years, however privatisation finally cleaved them apart - she voted for that. Prior to privatisation of the RM, an amendment was tabled which would require as a condition of sale, a 10 year inter-business agreement between RM and the PO. I don't know the full details but it included use of facilities - she voted against it. Did she not think about the elderly, disabled, those with small children etc. when casting her vote? Is privatisation and lack of conditions relevant to the leases for Hornsey and other offices coming up for renewal?
From the little I know and gut feeling, it seems to me that any meetings with RM / PO are a complete waste of time.
The recent agreement between the PO and Amazon just shows that community interests are way down the list of priorities. It seems to me that you can only get "Free" delivery to your local PO, if you are buying from a business signed up and paying for "click and collect" otherwise its 75p redelivery for everyone else. No doubt Amazon have driven a hard bargain, cutting costs consistent with their aggressive tax arrangements; leaving the general public and smaller businesses to subsidise their delivery costs.
It's all very sad. I have already told family not to send any parcels, it's more convenient to collect them when we see each other.
So what do I think of Ms Featherstone's email? I think it is unsophisticated electioneering. All the "hard work", "fighting", "listening", "meeting" ... pointless effort so our MP to be seen to be doing something because this situation only adds to the likelihood that she will be losing this seat next year.