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I have just received this email from Haringey council about a consultation exercise they are undertaking. You too could become a member of a Customer Services Panel, though it is by no means certain. This quote is from the Ts and Cs
"Panel membership is granted to individuals by Haringey council on an individual basis and
may be terminated without notice by the council at any time."
Remember if you don't participate in the decision making process your right to complain about poor decisions is somewhat reduced.
I’m writing to you as someone who’s taken part in previous Haringey Council consultations and/or research.
In order to deliver outstanding customer service for residents we’ve embarked on a service transformation programme. But we can’t do this on our own. We need customer feedback on planned changes and improvements - before we make them - and to tell us how we’re doing. That’s why we’ve set up our first ever Customer Services Panel.
As a panel member you’ll be a 'customer champion' - challenging the way our services are delivered and helping improve to our customer care - especially online. There’ll be lots of opportunities to get involved, from things you could do at home to special events at the Council. We’ll try and give as much advance notice as possible about the activities you’ll be involved in. Over the next year the panel will be looking at:
- · October 2014: Telephone service – what should this be like in future?
- · February 2015: Face to Face service – what should our future offer be?
- · May 2015: Web self-service and other emerging channels – what could these look like?
- · September 2015: Review of the overall improvement journey so far
If you want to get involved simply visit our customer service panel webpage to find out more.
Corporate Consultation Manager