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If you receive an email as below it's a scam. I contacted the business and home sections of BT. BT confirmed the email as a scam and that lots of customers are ringing to check out the email. BT are working on a solution.
BT strongly advise "Do not open the link".
BT also confirmed that they would not request financial details in this way.
This e-mail has been sent to you by BT to inform you that we were unable to process your last payment of bill.This might be due to either of the following reasons:
1. A recent change in your personal information. (eg: billing address, phone)
2. Submitting incorrect Payment information during bill payment process.
Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today
(I removed the link)
BT Billing Department